Alpha Shooter World welcomes you to contact our customer service team with any questions you may have. We have made ourselves available to our customers by , email, or live support. Before contacting us we recommend reading our Frequently Asked Questions Page as you may find an answer to your question and save yourself some time.


  • For any questions about retail store hours, orders, product availability, technical support, and product information you can contact us via email and time listed below.¬† We will not answer any question regarding the removal of the permanently colored red safety tip, no exceptions will be made.Retail Store Email:
    Regular Hours: 11:00PM – 5:30PM PST Monday-Friday, 11:00PM – 7:00PM PST Saturday & Sunday


We try to answer all email inquires by the following business day. However, given the high volume of emails we often receive please allow 3 business days for a response. Business days do not include Saturday or Sunday. Also, if inquiring about an order please provide your name and order number. Not providing adequate information to reference your order or contacting the wrong department will delay our response.

Sales Inquiries:
For any questions regarding the sales or products before an order is placed please email:

Order Inquiries / Status:
For any questions regarding the status of an order please email:

For any questions regarding products and inventory please email:

Tech Support:
For any questions regarding technical support; such as parts compatibility and recommendations, upgrade and repair solutions please email:

For any questions regarding event/game sponsorship please email:


To request a return, or warranty assistance, if you have an account with Alpha Shooter World, Click Here

To request a return, or warranty assistance, if you do not have an account with Alpha Shooter World, please send an email to:

Be sure to include your order ID number, specify the item(s) in question, and the reason for contact.

To report missing and/or incorrect items, please email:
Note: Include a valid order number as well as contact information. Please allow 48 to 72 business hours to receive a response